06 December 2010

RME HDSP MADI broken again :(

And again it looks like one of my RME HDSP MADI cards is broken :( This is already the third time. I really like the way these cards work when they do but this is the third time I have one going out of order. The last time by the way I credited RME for their support and lending me a spare card. Unfortunately they screwed up really bad after that. They wanted to have the load card back when I was in the middle of the production of a new album, so I said 'not now'. But they wanted it back. Then I asked if I could buy the card from them for spare. At first they didn't want to do that at all and then finally they decided to sell it but for the FULL price of a new card. Being under pressure I agreed. Then I asked if I have 2 years warranty like normally and at first they didn't want to give warranty at ALL!! Of course I didn't agree to this and finally it looked like it was settled. Well UNTIL this card broke down as well. They didn't want to repair it at all and they let me supplier Live Music buy a new card for me eventually. REALLY BIG FAIL if you ask me. And it took a whole YEAR of E-mails back and forth to get my card. Live Music will probably never sell any RME product ever and I can understand that very well. Well I still have this card now as spare so I'll try to replace the broken card next week, because I'm working on another project with a deadline right now. But if you are considering to buy something from RME I would really think TWICE!!

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